Privacy Policy
Visiting the website of Packcust.com constitutes acceptance of the privacy policy described on our website. Packcust takes the privacy of our website users seriously and is committed to managing it strictly. Rest assured, any information collected for processing orders or addressing inquiries will not be shared or disclosed to any third-party users and will be used exclusively for customer service, fulfilling shipping requests, and contacting customers for feedback. We do not intentionally collect information from children under the age of 13. Our website is not intended for use by children.
Please note, we may disclose your information when required by law or to protect our interests and the safety of others visiting our website, or if you permit us to do so. We may also disclose your information when we believe in good faith that it is necessary to comply with a judicial proceeding, a court order, or a legal process served on our website.
Commitment to Privacy
Packcust.com is dedicated to safeguarding the confidentiality of our customers. We do not share, sell, or disclose personal information about our clients to any third parties, except as necessary to process and ship purchases.
Information Collection
Packcust.com is the sole owner of the information collected on www.packcust.com. We collect information from our users at various points on our website to enhance their experience and fulfill services.
Data Protection
We do not share any individual’s consent to receive SMS from Packcust.com with third parties. Phone numbers are not shared for SMS purposes or affiliate marketing.
Registration
To use Packcust.com, users must complete a registration form, providing their name and email address. This information allows us to contact users about our services, even if they have not placed an order.
Order
Our order form requires users to provide contact information (e.g., name, email, and shipping address) and financial information (e.g., credit card number and expiration date). This data is used for credit card authorization and to fulfill customer orders. If issues arise during order processing, we use this information to contact the user.
Cookies
We use persistent cookies, which are small text files stored on a user’s hard drive for an extended period. These cookies can be removed by following your browser’s help file instructions. Cookies are essential for uniquely identifying users, associating user files with orders, and enabling the shopping cart functionality. Our website requires cookies to be enabled for full functionality.
Log Files
Like most standard website servers, we use log files to collect data such as internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. This information is used to analyze trends, administer the site, track aggregate user movement, and gather broad demographic data. This data is not linked to personally identifiable information.
Communications from the Site
Special Offers and Updates
Established members may occasionally receive information about products, services, special offers, and newsletters. We respect user privacy by providing an option to opt out of these communications. To stop receiving future emails, send a request to remove@packcust.com.
Newsletter
Customers are automatically subscribed to our newsletter, which requires contact information such as name and email address. Users can opt out of receiving newsletters by emailing info@packcust.com.
Customer Service
We communicate regularly with users to provide requested services. Our production and customer service teams use email and phone information to address issues related to in-process orders.
Legal Disclaimer
We strive to protect user privacy but may need to disclose personal information when required by law, such as in response to a judicial proceeding, court order, or legal process served on our website.
Third-Party Intermediaries
We partner with external shipping and credit card processing companies to fulfill orders and process payments. These companies do not retain, share, store, or use personally identifiable information for secondary purposes.
Business Transitions
In the event of a business transition, such as a merger, acquisition, or sale of assets, users’ personal information may be transferred as part of the assets. If the use of personal information changes as a result, users will be notified and given choices consistent with our notification of changes policy.
Choice/Opt-Out
Users can opt out of having their information used for purposes unrelated to our site at the point of data collection. For example, our order form includes an opt-out mechanism for users who wish to avoid receiving marketing materials. To stop receiving newsletters or promotional communications, reply with “unsubscribe” in the subject line or email remove@packcust.com.
Links
Our website may contain links to external sites. Packcust.com is not responsible for the privacy practices of these sites. We encourage users to review the privacy policies of any website that collects personally identifiable information. This privacy policy applies solely to data collected by Packcust.com.
Security
We take every precaution to protect user information both online and offline. Sensitive information (e.g., credit card numbers) submitted via our registration or order forms is encrypted using industry-standard SSL encryption. On secure pages, such as our order form, web browsers display a locked icon to indicate a secure connection.
Offline, user information is restricted to authorized employees who need it to perform specific tasks (e.g., billing or customer service). Employees must use passwords to access user data. Our servers, which store personally identifiable information, are maintained in a high-security environment at our co-location facility.
Notification of Changes
If we update our privacy policy, we will post changes on this privacy statement, our homepage, and other appropriate locations to keep users informed about what data we collect, how we use it, and under what circumstances we disclose it. Information will be used in accordance with the privacy policy under which it was collected.
If we intend to use personally identifiable information in a way that differs from the original policy, we will notify users via email, giving them the choice to opt out of the new use. Users who have opted out of all communications or deactivated their accounts will not be contacted, nor will their information be used in this new manner. For material changes that do not affect existing user data, we will post a prominent notice on our website.